Shipping policy

Shipping Policy

Domestic Shipping (Australia)

Orders are shipped via Australia Post.

  • Processing time: 1–2 business days (Monday–Friday, excluding public holidays).

  • Delivery timeframe: 2–9 business days, depending on your location.

  • Tracking: You’ll receive a tracking number once your order has been dispatched.

Please note delivery times may vary due to postal delays, weather, or other unforeseen circumstances.

International Shipping

We currently ship to selected international destinations via Australia Post.
Delivery times vary by region (approximately 6–28 business days).
Any customs duties or taxes are the customer’s responsibility.

Address Accuracy

Please ensure your shipping details are correct at checkout. Eseí is not responsible for lost or delayed orders due to incorrect addresses.

Lost or Stolen Packages

Once your parcel has been handed to Australia Post, it becomes the responsibility of the carrier. If your order is lost or delayed, please contact Australia Post directly using your tracking number.