Returns & Refunds

 

30-Day Money-Back Guarantee

We want you to feel confident trying eseí. That’s why we offer a 30-day money-back guarantee from the day your order arrives.

If you’re not completely satisfied, you can return your product — even if it’s been opened and lightly used.

Just email info@esei.com.au within 30 days of delivery and we’ll take care of the rest.

 

 

 

Do you offer refunds?

Yes. If your return is requested within 30 days of delivery, it falls under our 30-day money-back guarantee and is eligible for a refund.

 

 

How Returns work

• Return shipping is at the customer’s expense

• We recommend using Australia Post with tracking

• Products must be returned in their original packaging

• Returns must be requested within 30 days of delivery

 

 

 

Refunds

Once your return is received and inspected:

• Refunds are issued to the original payment method

• Refunds are processed within 3–5 business days

• Original shipping fees are non-refundable

• Refunds are issued at the price paid, including sale pricing

• Bundle refunds are adjusted to reflect the bundle price